Possibility 1: Security message in Internet Explorer

One of the following security messages appears in the Internet Explorer yellow information bar:

  • To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options...'. Solution: During your internet session, click on the Internet Explorer yellow information bar and select Allow Blocked Content.
  • 'To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options...'. Solution: During your internet session, click on the Internet Explorer yellow information bar and select Download File.

 

Possibility 2: A pop-up blocker is enabled

A message in your browser’s information bar informs you that a pop-up has been blocked:

  • In Internet Explorer: 'Pop-up blocked. To see this pop-up or additional pop-ups click here...'
  • In Firefox: 'Firefox prevented this site from opening a pop-up window. Click here for options...'

You are using a pop-up blocker.

In browsers such as Mozilla Firefox, Safari and Internet Explorer, a pop-up blocker is integrated into the programme by default.

Solution: Click on the information bar to set the options allowing pop-ups.

 

How to disable the pop-up blocker for each browser

Internet Explorer

  1. Open Internet Explorer.
  2. Click on Tools, then on Pop-up Blocker, then on Turn off Pop-up Blocker.


Safari

  1. Open Safari.
  2. In the Safari menu, untick the Block pop-up windows box.


Mozilla – Firefox

  1. Open Mozilla
  2. Once the window is open, click on ToolsOptionsContent tab, then untick the Block pop-up windows box.
  3. Click on OK and close the window


Chrome

Procedure available on the Google Chrome help page

 

Possibility 3: Enable JavaScript in the Mozilla/Firefox browser

If you are using the Mozilla/Firefox web browser, the ‘Enable JavaScript’ option must be enabled.

Solution: Go to Tools - Options - Content and select Enable JavaScript.