This can happen in two exceptional circumstances:
- A problem happened while processing the payment status. If you can find the payment in your banks statements, you can change the payment status manually into Paid elsewhere.
- A sender you didn’t accept yet in Zoomit proposes you a document to pay. If you did the payment outside Zoomit, you can ignore this message. You are advised to accept all senders available I Zoomit to avoid this issue.